service center

Customer Service Center

QSTECH focuses on customers’ requirements and builds up the service system of pre-sales, during sales and after-sales, aiming to provide solutions and improve customers’ experience.

Customer satisfaction-oriented service has always been the corporate culture of QSTECH, which is the criterion that every QSTECH employee adheres to. We always insist the principle of customer first, service first, and efficient solution, striving to create a win-win business relationship.

QSTECH Service System

QSTECH builds up standardized service system from pre-sales to after-sales, providing professional solutions to meet customers’ requirements.

Pre-sales Service

Steel Structure Design

QSTECH Production Training

On-site Construction Design

Installation Precautions
On-sales Service

Fully communicate with customers

Deeply analyze customers’ requirements

Provide suitable solutions
After-sales Service

Installation Introduction

Software Debugging

Led Pixel Repair

QSTECH Software Training

Warranty Policy

Provide convenient and efficient services for customers

01

Quality policy

1. QSTECH shall provide the customer with an agreement warranty for products, to be started from the date of shipment of the products. During the warranty period, QSTECH may provide warranty service by means of, including but not limited to, component repair, and paid service on site, subject to the actual conditions of the products.

2. During the warranty period, QSTECH shall provide customers with spare parts as required for the correction of failures not caused by human errors, subject to the confirmation of QSTECH depending on the actual situation.

3. QSTECH may give technical training to customers and related service personnel.
02

Troubleshooting service

1. QSTECH shall provide remote technical support through instant messaging tools such as telephone, email, and video, helping to solve simple and common technical problems. This service applies to technical problems, including but not limited to the connection of signal cables and power lines, system software problems such as the use of software and configuration, and replacement of modules, power supply, system card, etc.

2. In respect of hardware and software products, QSTECH will give training on the use of the products, technical training, and maintenance training, as well as training materials and training videos. Training will be given in various forms, including, but not limited to, remote training, on-site training, and video training.
03

Repair service

1. Customer shall in the template provided by QSTECH, submit the applications for return of nonconforming products and the total failures for the lot of products. For product problems not to be solved through online remote support, QSTECH will decide whether to have the products repaired at the factory depending on the cause of failure.
04

Event

1. If products are subject to quality defects, QSTECH will, if it considers necessary, assign engineers to provide on-site services free of charge.

2. In such events, the customer should report the failure to QSTECH, so that an on-site service request will be raised. Such a report should include, without limitation to, photos, videos, and the number of failures, to facilitate preliminary troubleshooting by QSTECH. If, upon the field investigation by QSTECH’s engineers, it is found that the failure is not a quality defect or is not caused due to the fault of QSTECH, the customer shall pay the travel expenses and technical service fees incurred thereby.
05

Declare

The following circumstances are not covered by product warranty:

1) Failure or loss due to logistics reasons, and damage caused by the improper operation due to the negligence of the customer during transportation of the product;

2) Failure of or damage to the products caused by incorrect or improper use, maintenance, or storage, including but not limited to: improper handling, improper connection or disconnection with external devices, collapse run due squeeze by an external force, contact with or exposure to inappropriate temperature, humidity, solvents, acids and alkali, water or humid environment, improper use of accessories other than those supplied with the Products;

3) LED modules (PCB boards) that are damaged during installation exceed 2% of the total number of LED modules under the project;

4) Damage caused by incorrect or improper use of power supply;

5) Products or spare parts (including but not limited to, containers, modules, and lower frames) are broken, deformed, damaged, or are subject to quality problems caused by repair, alteration, or disassembly carried out without the authorization of QSTECH;

6) Damage caused by repairing or service from any service supplier not appointed by QSTECH;

7) Damage caused by force majeure, including but not limited to, earthquakes, terrorist acts, wars, riots, strikes, failure to retain sufficient labor or materials, production capacity, technique or production failure, and other unforeseeable events beyond reasonable control.

8) Other causes not attributable to QSTECH and/or the Products' quality defect.
06

Service

1. Pranstek Pty Ltd

Melbourne, Australia F1/7 Technology circuit Hallam VIC australia

2. Almoedigital Solutions

Dubai, UAE Warehouse #1, Al Naboodah Building, as Al Khor, N Dubai Islamic Bank, Al Aweer, P.O. Box 14730, Dubai, UAE.

3. DanielsRepair

Los Angeles, USA 9410 De Soto Ave Unit L, Chatsworth, CA 91311

4. Shawahid Technology
Riyadh,3205 Prince Mansour Bin Abdulaziz St, Al Olaya، 8786, Riyadh 12611
Phone number: +966553242639

Technical Support Request

QSTECH dedicates to provide professional service and support for customers.

1500+

service network
9500+

engineers
20s

hot-line response time
80%

one-visit resolution rate

Contact a product expert

Local Service

Daniels Repair

Los Angeles, USA

Address:

9410 De Soto Ave Unit L, Chatsworth, CA 91311

Email:

aftersales@qs-tech.com
Almoe Digital Solution

Dubai, UAE

Address:

Warehouse #1, Al Naboodah Building, as Al Khor, N Dubai Islamic Bank,Al Aweer, P.O. Box 14730, Dubai, UAE.

Email:

aftersales@qs-tech.com
Shawahid Technology

Riyadh,Saudi Arabia

Address:

3205 Prince Mansour Bin Abdulaziz St, Al Olaya، 8786, Riyadh 12611

Phone number：

+966 55 324 2639

Email:

aftersales@qs-tech.com
Pranstek PTY LTD

Melbourne, Australia

Address:

F1/7 Technology circuit Hallam VIC australia

Email:

aftersales@qs-tech.com
Tokyo, Japan

Tokyo, Japan

Address:

Cross-C Higashi Nihombashi Bldg., 2-22-1-1F Higashi Nihonbashi Chuo-ku Tokyo 103-0004.

Email:

aftersales@qs-tech.com
Liege, Belgium

Liege, Belgium

Address:

Rue de Renory 58, 4031 Angleur Belgique

Email:

aftersales@qs-tech.com

SERVICE & SUPPORT